Thank you for purchasing our high-quality mockups! We strive to provide our customers with premium digital products and outstanding service. Please read our refund policy below to understand our return and refund procedures for mockups.
- Since all mockups are digital downloads, we cannot offer refunds once the product has been downloaded or accessed.
- However, if you encounter any issues with the files, such as corrupt downloads or problems opening the mockups, please contact us within 7 days, and we will be happy to assist you.
- Refunds are only granted in the event of technical issues that prevent you from using the product. If there are no technical problems with the mockup, we cannot offer a refund.
- To request a refund, please provide a detailed explanation and proof of the issue you are experiencing with the mockup(s) you purchased. We will review the matter and issue a refund at our discretion based on the situation.
- If we approve your refund request, the amount will be refunded back to your original payment method. Please note, processing time for refunds depends on the payment method used and may take a few days to reflect in your account.
- If you are eligible for a refund based on the conditions above, please contact us through our support page with the following information:
- Our support team will review your request and get back to you within 2-3 business days.
- If you haven’t received a refund yet, please check your payment account or bank for any updates. Refunds can sometimes take a few business days to process, depending on your payment provider.
- If you’ve already checked and still haven't received your refund, please contact our support team for assistance.
The following circumstances are not eligible for a refund:
If you have any questions or need assistance with your order, feel free to contact our support team at [email address]. We are committed to making your experience enjoyable, and we’ll do everything possible to resolve any issues that may arise.